Basic information about orders

Can you explain how your company works?

Detailed explanation about how our company works and provides its services you can find when reading How It Works page.

Can you explain how to order?

There a few simple ways to do this. First of all you can place an order through Order form that you can find on our website. Second of all, you can do this by contacting with the support service utilizing your phone, email or always available Live Chat.

Can you explain how to provide info about my order?

For your convenience, there are two order forms. At the beginning, you find the short one on the first page of our writing site, then you continue filling in the long one. In both forms, you provide thorough data about the papers you want to receive from our agency. The last step is payment process.

What are my chances to get a discount?

Pricing Policy of our company has affordable prices for most of the customers. Moreover, loyal clients always have a chance to achieve some discount program. For more info on this question, you can turn to our Support Service using of three possible ways: Phone Call, Email Letter or Live Chat message.

How can I give extra material for my writer?

If you have placed an order, it means that you have an account. To send some new material for your personal writer, you need to log in and upload them manually. However, if for some reason you aren’t able to do this task, you can utilize help of our always available Customer Service.

If I have problems with finding some source of information, are you able to help me?

In most of the cases, there is no problem for us to get some source of information for you, because our online company has not only a lot of online sources, but also access to a variety of databases. Unfortunately, it is not always possible to get some rare source of information, but, in this case, we will let you know and try to find some satisfying solution.

Do I have a right to get information about my order status?

Every our customer can easily check the info about his/her order by touching base with our Support Crew using three possible ways: Phone call, Live Chat message or Email letter. Moreover, you also can find such information on your Personal Dashboard after sending message to our writers and editors. Be sure, they will answer you as fast as it is possible.

Order accomplishment

What if I am dissatisfied with the quality of my paper?

We do everything possible to create papers of the highest quality. However, if you think that the quality of your piece of writing is dissatisfying, you can achieve a free revision. Yet, your request of revision should be provided within 5 days after the actual time of delivery. Moreover, you can ask only for revision that doesn’t change the original requirements. Detailed information you can find in Revision Policy section.

Are there any chances that I can make change in requirements of my order at the latest possible moment?

We would be glad to help you in such situation, if all your changes are done according to Revision Policy of our company. The explanation of this policy, you can achieve from a short conversation with our Support Service representatives.

Can I receive my paper earlier if I need this?

You should understand that the deadline can’t be changed and you will receive your order in specified time. However, you always can find out info on the status of your order by contacting us.

How you will send me my order?

For your advantage, we do two things: deliver it to your email address and upload it to your personal account.

Can you provide explanations of the peculiarities of such services as editing and proofreading?

You can utilize these services of our company, if you have a completed draft of your paper and want to achieve experts’ improvement of the content. If you desire to use this type of service, you agree to upload your initial text and to change the content of your draft. Usually, possible change of every paper is about 25-30%.

Info on writers

Who is responsible for creating my papers?

You will work only with ENL writers, who know everything about the theme of your order and have required experience to create the paper you need.

What kind of qualification do writers have?

Every our write is an expert of academic writing with diplomas of higher education.

Is it allowed to get in touch with my writer?

Every our customer can use the personal panel control and chat with his/her writer directly. However, cooperation is also supported by our Support Service.

Info about plagiarism, payment peculiarities and company’s policies

Does your agency have pay back guarantees?

According to our money back guarantee policy, in case of any violations from our side, we will definitely pay you back.

Can you explain all the peculiarities of your revision policy?

If you have read information about our Revision Policy, you know that you are allowed to get a free revision. Yet, it is possible only within 5 days from the time of actual delivery.

Can you guarantee that your papers are free from plagiarism?

We can guarantee unique content, because we check it using the best plagiarism programs.

Can you guarantee complete confidentiality?

We won’t pass your personal data to third parties under any circumstances (except federal law cases).

Can you guarantee that my payments are always safe?

Thanks to PayPal system, your transactions are always safe.